Being able to trust the companies you travel with is a critical part of enjoying your time away from home. At Galakiwi we realize that part of that trust building is in how we ensure that your personal information shared with us is kept private.
What information do we collect? How do we collect it?
When you complete one of our online forms to book a tour, request a quote or ask us a question, we collect some personal information that is important for us to provide you with a proper response to your query. We may also collect this information when you call us by phone, have a Skype call with us, visit our office or send us a direct email. In most cases your name and email address are collected; while optional information about your travel preferences may also be collected, based on what information you provide with us. We may also receive information from other tour companies or travel partners with whom you have booked your tour through.
While on a Galakiwi tour, our staff and guides may take pictures of you and the group, which could be used in future advertising materials including videos, photo slideshows, brochures, print ads or audio recordings. As a traveler on a Galakiwi tour, you have agreed to these conditions upon signing our booking conditions to confirm your tour. If for any reason you want to opt-out of this inclusion, please contact us.
We use the information received to continuously improve your tour experience, and the experience of future travelers. Feedback before, during and after your tour is essential in our efforts to provide the best service possible.
TYPES OF DATA COLLECTED
We may collect your name, email, address, phone number and/or skype username as required to provide reservations support and travel services for you.
Upon booking tours with Galakiwi, additional information is required, this may include health, dietary and passport details. This information is used to confirm travel services and to ensure we can offer the safest travel experience for you.
Use of Data
Galakiwi will use your data to provide required travel services related to tour bookings. This data may also be used to provide improved customer support, to send you news, email offers and updates about Galakiwi, or to inform you about any changes in services provided by Galakiwi.
Retention of Data
We will maintain records of your data for as long as is required to provide the services and updates as outlined above. Data may be required for legal obligatiosn or business growth plans, such as determining new destinations and offers for future travel services. There is no set expiry date on data collected by Galakiwi.
Access your Information
If your contact details have changed, you can inform us of any changes by emailing us at firstname.lastname@example.org, you may also request, at any time, to see what personal details Galakiwi has on file for you.
Third Party Disclosure
Galakiwi does not share, sell or provide your information to any other parties, partners or suppliers unless it is required for the operation of our tours; or if we are legally obligated to.
You can view our policy on cookie / browser tracking usage here.
Data Rights under GDPR
For residents of the European Economic Area, you have additional rights about learning or controllign what data we have on you. This includes, but is not limited to: your right to object, rectify, update, delete or withdraw consent.