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Terms of Use

Please read before visiting our Website.

By using this site, the User agrees to the terms and conditions in force at the time of use.
These terms and conditions may be changed at any time and without warning. The User is therefore advised to consult the terms and conditions at each visit to the site.

This website, and all personal information collected from users of this site, is owned solely by "Galakiwi Aventuras S.A.". In these Website Terms references to "Galakiwi", "we", "us", "our", are references to "Galakiwi Aventuras S.A.".

Galakiwi Aventuras S.A.
Charles Darwin Avenue
Puerto Baquerizo Moreno
San Cristobal
Galapagos Islands

1. Data Use and Privacy
Galakiwi is committed to protecting Users’ online privacy and personal data. Any personal information communicated by the User following a request for information via the Site will be protected by Galakiwi.

This information is required to respond to Users’ requests, to better know Users and to inform them about our products and services through a variety of media. This information is only used by Galakiwi and will not be transferred to any third parties, unless required for the fulfillment of a travel request, such as, but not limited to passing on names and passport details to an airline.

Users may therefore receive commercial offers or information from Galakiwi following their request for information. Regarding email messages, the User may at any time ask to be removed from our mailing list through the unsubscribe link featured on all our emails.
The User reserves the right to access, modify, rectify or remove any personal information at any time. He or she may exercise this right by sending an email to info@galakiwi.com.

2. Site use
No warranty to the User is provided concerning the following:
(a) The absence of anomalies, errors and bugs liable to affect navigation on the Site or the implementation of any functionality proposed on the Site, or even the use of software accessed on or through the Site
(b) The possibility of correcting anomalies, errors or bugs
(c) The absence of Site breakdowns or service interruptions
(d) The Site’s compatibility with specific materials or configurations

Galakiwi is in no way responsible for failures due to third-party software, regardless of whether these are incorporated into the Site or provided via the Site. Galakiwi is in no way responsible for any damage, direct or indirect and/or immaterial, foreseeable or unforeseeable (including loss of profits or opportunities) linked to the provision and/or use or the total or partial failure to use the Site functionalities, including the responsibility associated with any viruses likely to infect the User’s computer equipment.
In any case, the User acknowledges that he or she takes into account the characteristics and limitations of the Internet, and in particular its technical performance, the response time for consulting, requesting or transferring data and the risks linked to online security.

3. Authorization of Use of Information
By requesting travel services from Galakiwi, you are authorizing Galakiwi to obtain your personal private information and/or to provide your personally identifiable information to those third parties that we deem necessary to provide you with the service that you have requested and to provide the type of information that we deem is required as an integral part of booking your tour and travel arrangements. By requesting travel services from us, you are certifying that all information that you provide to us will be accurate, complete and current and that you are not and have not knowingly provided us with any false information. Galakiwi takes your privacy seriously, however we are not responsible for, and cannot be held accountable for, the manner in which third parties handle or protect your personal information.

4. Hyperlinks to third party sites
The User can access third-party sites through hyperlinks present on the Site. Galakiwi cannot be held responsible for the information posted on third-party sites nor third party sites’ handling of Users’ personal data, which remains the sole responsibility of these sites. The inclusion of these links in no way indicates Galakiwi's endorsement, support or approval of the content, advertising, products, services, policies or other materials on or available from such web sites.

5. Hyperlinks to this Site
Galakiwi does not authorize hyperlinks to its Site, regardless of the type of link, without prior written consent.

6. Intellectual property - copyright
This Site is the copyrighted property of Galakiwi. This Site and the content provided on this Site may not be copied, reproduced, republished, uploaded, posted, modified, transmitted or distributed without the written permission of Galakiwi, except that you may download, display and print one copy of the materials presented on this Site on a single computer for your personal, non-commercial use only. Unauthorized use of this Site and/or the materials contained on this Site may violate applicable copyright, trademark or other intellectual property laws or other laws. Photos on this site are under copyright of Galakiwi, Crystal Hightower, Paul Kennedy Photography and/or Red Hunt Travel.

In addition, the User may not by any means introduce any information that may modify or damage the Site’s content or presentation.

7. Responsibility
All information accessible via the Site is provided "as is". Galakiwi provides no explicit or implicit warranty and assumes no responsibility regarding the use of this information.

The User agrees not to transmit to the Site any information that may lead to civil or penal liability and agrees not to divulge via the Site any information which is illegal, libelous or against the public order.

8. Cookies
This site places a cookie in the User’s computer. A cookie does not enable Galakiwi to identify the User. As a general rule, it records information regarding User navigation (pages consulted, time and date of consultation, etc.) for each visit. Refer to our "Cookies Use" policy for more details.

9. Purchasing
When you purchase products or services from this site, you are agreeing to the applicable rules and regulations (including refund and change penalties) and you must read them before continuing.

10. Passwords
You acknowledge that Galakiwi will know passwords that you use to access the traveler and agent account sections of the Site. You acknowledge and agree that you are solely responsible for maintaining the confidentiality of your information and passwords, and accept responsibility for all activities that occur under your account or password. Galakiwi takes no responsibility and assumes no liability for any content posted or submitted by you or any users of your account.

11. Indemnification
You agree to indemnify and hold Galakiwi and its affiliates, officers, directors, agents and employees harmless from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of Your breach of this agreement or the documents it incorporates by reference, or Your violation of any law or the rights of a third party.

12. Entire Agreement
These Terms, together with the Galakiwi "Cookies Use", "Booking Terms & Conditions" and "Privacy Policy" statements constitute the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this Site.

  • Melanie Eustace - 6-day Land Galapagos Tour, January 2024
    A big thank you to the team at Galakiwi for making my holiday in the Galapagos the most incredible experience I could have ever wished for. I thought I had missed out completely when my flight from Miami got canceled but Laura rescheduled everything in Ecuador for me and arranged for me to catch up with my group without missing out at all. Pepo our guide did a superb job and every day was even better than the one before, except the last one when we had to go home ?. From beginning to end every single member of the Galakiwi team was incredible. I couldn't recommend this 6-day Galapagos holiday or Galakiwi highly enough. I will treasure all the wonderful memories of the Galapagos.
    Melanie Eustace
    6-day Land Galapagos Tour, January 2024
  • Murray - Family Tour - 2023
    I would give this trip six stars if I could. This was my second trip with Galakiwi, the first having been with a small group of adults none of whom I knew before the trip. This trip, I requested a custom itinerary for myself, my adult daughter and her husband, and their bright and very active kids aged 7, 10 and 12. The staff did a great job seeking out activities suitable for us, some of which I'd done previously and some I had not. We were even able to book a surfing session. Pablo Valladares was our guide on the first trip and I requested him for this tour because of his outgoing personality, encyclopedic knowledge about the islands, and obvious deep love for the place where he lives. I cannot recommend Galakiwi highly enough. In addition to all the above, Galakiwi offers a land based tour so you sleep in a hotel every night and not on a boat. What could be better?
    Family Tour - 2023
  • Michele Lemay - Galapagos Private Customized Tour - Feb 2023
    Galakiwi provided our 7-person group with outstanding, professional services throughout the 13-day customized tour. From the expert advice during the pre-trip planning to the booking experience, the efficient on-site logistics, the exceptional, highly knowledgeable guides, and the excellent family-run quality hotels, everything was perfect. It was the experience of a lifetime that our group had dreamed of. Galakiwi is a superb team all around.
    Michele Lemay
    Galapagos Private Customized Tour - Feb 2023
  • Kurtis Siegle - 10 day Galapagos Adventure Tour - May 2023
    I learned so much and had so much fun! It was an adventure I will never forget!
    Kurtis Siegle
    10 day Galapagos Adventure Tour - May 2023
  • Alex W - Customized Family Tour 2023
    This was absolutely the trip of a lifetime! We booked a private tour with Galakiwi for our family of 6 - mom, dad, grandma, and three kids ages 7, 10 and 12. From the moment we arrived we were completely taken care of. With three kids we didn't have to worry about getting from one point to another. But more importantly, we were shown the most extraordinary places and wildlife. We hiked a volcano, surfed, and snorkeled with sharks and giant sea turtles and sea lions! Our guide Pablo was so caring and related to everyone in our group so well. He made changes as needed in the itinerary to give us the best experience every day. And he taught us so much. He truly loves these islands and the plants and animals who live there, and his enthusiasm and curiosity were infectious. We felt like we were being let into a secret garden that only Pablo knew about. Our only regret is that we didn't stay longer! There is so much to see and do.
    Alex W
    Customized Family Tour 2023
  • Heidi - 10 day Galapagos Adventure Tour - 2023
    Galakiwi is the way to Go-lapagos! Super organized, anticipating every move and connection in a well choreographed professional manner. Great gear was at our disposal, excellent food served by all of their partner restaurants and caterers. Pepo and Paulo were excellent local guides that we all felt lucky to have lead our adventure, They provided clear insight on the fragile ecosystems that are the gems of the Galapagos and explained Ecuador's cautious development of sustainable tourism in the region. Special visits to the Tree House, meeting their moms and Tim's kids on the last day made it a truly special visit.
    10 day Galapagos Adventure Tour - 2023
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